Date : 17/04/2025

At thulirshop.in, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please read our refund and return policy below for details on how to return products.

1. Return Eligibility

You may return items purchased from us within [30 days] of receiving your order, provided that:

The item is unused, unopened, and in its original packaging.
You have the receipt or proof of purchase.

2. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

Opened or used herbal supplements
Customized or personalized items
Gift cards

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at agoradivine@gmail.com or 9486767404 to request a return authorization.

2. Prepare Your Package: Pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase.

3. Ship Your Return: Send the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within  [5-10 business days].

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above. Once we receive your return, we will process the exchange based on product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7 days] of receiving your order. We will arrange for a replacement or refund as necessary.

7. Customer Support

If you have any questions about our refund and return policy, or if you need assistance with a return, please contact us:

     Email: agoradivine@gmail.com

     Phone: 9486767404

     Address: Srivilliputhur.